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Skillbridge: Client Support Technician — Onsite in Seattle,
Client Support Technician - Seattle, Washington
Government Organization | DoD SkillBridge Opportunity | Compensation: Up to $120,000/yr post-SkillBridge
Military pay and benefits continue during the SkillBridge internship.
Sourced By
Borel Educational Consulting Services and Service to Success LLC are proud to announce a DoD SkillBridge opportunity with Teksystems, one of the world’s most recognized brands in aviation, located just in Seattle, Washington.
Opportunity Details
Employer
TeKsystems
Client
Government Organization
Position Type
On-Site
Location
Downtown Seattle, WA
Closest Installation
Washington State
Target MOCs
IT, Technicians, Technical Managers, Radio, Radar, Satellite
Work Schedule
5×8s or 4×10s (confirm with supervisor; coverage required at all times)
Shift
No night shifts — standard daytime working hours
Compensation (Post-SkillBridge)
Up to $120,000/year
During Internship
Military pay and benefits continue
Branches
All branches welcome
Role Summary
Client Support Technician reports to support supervisor, which is a part of the Collaboration and Workplace Technologies Division. Primary duties include install, maintain, configure, test, document and repair software and hardware used on desktops, laptops, mobile computers, printers, peripherals, audio/visual and other unique hardware or software used within the organization. You will work on software and operating system deployment, vendor coordination, creating user guides, act as subject matter expert on specifically assigned technology, and train IT staff as needed. Advanced IT knowledge, including desktop operating systems, security, networking, applications and excellent customer service skills are a desired requirement. Position requires attention to detail and ability to multi-task in a fast-paced computing environment.
Primary Responsibilities
The successful candidate will:
• Ensure all work assignments are completed in a timely and professional manner while providing high quality service.
• Continuously seek to improve processes and services, working with team members and management.
• Use existing tools and systems to perform daily functions of the job, completing documentation and status updates in a timely manner.
• Provide Tier II escalation support for Service Desk.
• Act as a subject matter expert (SME) as assigned by supervisor.
• Be familiar with ITIL framework.
• Bring sophisticated technical expertise, integrity, and outstanding customer service to the team.
• Perform varied job tasks commensurate with the IT Professional C level.
SkillBridge Eligibility Requirements
• U.S. Citizen
• Active-duty with 6–12 months remaining before separation
• TAP requirements completed
• Command approval secured or in progress to participate in SkillBridge
Required Qualifications
• Minimum two (2) years Windows desktop/laptop support experience in a professional enterprise environment, including: O365/MS Office, and other software applications.
• Experience installing, upgrading and/or configuring computers and software, including client-side networking and telephony skills.
• Demonstrated success record in documenting technical procedures and communications.
• Excellent communications skills, both written and oral.
• Excellent time management skills.
• Excellent analytical and problem-solving skills.
• Ability to work in a fast-paced dynamic environment with many customers and competing priorities.
Physical Requirements
Must be able to:
• Lift 25 lbs
• Stand for long periods of time
• Take equipment on and off shelves
• Work around and under desks
• Climb flights of stairs
• Walk frequently for extended periods of time
Preferred Qualifications
• Some IT experience, or exposure to IT/signal/comms in military
• Familiarity with Microsoft products and providing user support on them
• Nice to have: Experience providing desktop or laptop support
Important Notice Regarding SkillBridge Compensation
Candidates must add to their resume that they understand that, as published in the joint ethics regulations of the Department of Defense and as outlined in Fact Sheet #71, Service members participating in a SkillBridge program are participating in a Capstone training experience at the end of their military career and are NOT eligible for wages or other benefits from industry providers, since the program is supported by the Department of Defense, which will continue to cover the salaries and benefits of participating members.
#SkillBridge #MilitaryTransition #VeteranJobs #DODSkillBridge #ITCareers #HiringVeterans #ClientSupport #Seattle #TEKsystems
Pre-Screening Questions
Eligibility Criteria:
1. Are you a U.S. Citizen?
2. Are you currently active-duty with 6–12 months remaining before your separation date?
3. Have you completed your Transition Assistance Program (TAP) requirements?
4. Have you secured or are you actively pursuing command approval to participate in SkillBridge?
5. Do you have a minimum of two (2) years of Windows desktop/laptop support experience in a professional enterprise environment?
6. Do you have experience with O365/MS Office and other enterprise software applications?
7. Do you have experience installing, upgrading, and/or configuring computers and software, including client-side networking and telephony?
8. Do you have a demonstrated record of documenting technical procedures and communications?
9. Are you able to work in a fast-paced, dynamic environment with multiple customers and competing priorities?
10. Are you physically able to lift 25 lbs, stand for extended periods, take equipment on and off shelves, work around and under desks, climb flights of stairs, walk frequently for extended periods of time and perform the physical requirements of this role?
Preferred Qualifications:
11. Do you have IT experience or exposure to IT, signal, or communications during your military service?
12. Are you familiar with Microsoft products and experienced in providing user support on them?
13. Do you have experience providing desktop or laptop support in a professional setting?
If interested, please send resume to: resume@borelonline.com
Dr. Cynthia D. Borel
Borel Educational Consulting Services
Service to Success, Senior Technical Recruiter
Email: resume@borelonline.com
Schedule a Consultation: https://calendly.com/cdb-educon/initial-consultation
✈️ NOW HIRING | DoD SkillBridge Opportunity- DeLTA aIRLINES
Product Owner
Delta Air Lines | DoD SkillBridge Opportunity | Compensation: $80,000–$90,000/yr post-SkillBridge
Military pay and benefits continue during the SkillBridge internship. This role is the entry point, not the ceiling.
Sourced By
Borel Educational Consulting Services (BECS) & Service to Success LLC
Opportunity Details
Employer
Delta Air Lines
Position Type
On-Site
Location
Atlanta, GA (south of downtown)
Duration
91–180 Days
Compensation (Post-SkillBridge)
$80,000–$90,000/year
During Internship
Military pay and benefits continue
Branches
All branches welcome
Role Summary
As a Delta Air Lines Product Owner, you will serve as the bridge between business strategy and IT development, managing the product lifecycle, defining requirements, and prioritizing the backlog for squads. Key responsibilities include creating user stories, leading agile ceremonies, collaborating with stakeholders to improve customer and employee experiences, and leveraging data for informed decision-making.
Summary of Responsibilities
The following is a summary of responsibilities and is not comprehensive of all tasks:
• Provide leadership and direction to Analysts in reviewing, communicating, and translating business needs for both technical and non-technical audiences and stakeholders.
• Direct the work of squad/pods within Information Technology to prioritize the sprint backlog, balancing requirements of business stakeholders.
• Directly work with internal and external design resources to create UX/UI experiences to support new product functionality for both informational and transactional customer needs.
• Collaborate with other Product Owners, Product Managers, and stakeholders to refine features and stories and accept completed stories, ensuring they meet all predefined criteria.
• Coordinate with other Product Owners across the organization to align cross-squad efforts and maintain coherence in product development.
• Translate product development goals into requirements including features, user stories, and acceptance test criteria.
• Attend regular ceremonies with the Information Technology team including backlog grooming, sprint planning, daily standups, sprint review/demos, and retrospectives.
• Identify and communicate opportunities to increase revenue, customer satisfaction, employee satisfaction, and operational efficiency.
• Provide regular status reports to key stakeholders, sponsors, project managers, and others involved in the project.
• Play an integral role in engagement, communication, change management, feedback loops, and overall leadership visibility across the system.
• Develop both strategic and tactical plans that create a safety-conscious environment resulting in employee safety and wellbeing.
Additional Responsibilities:
• Take ownership of writing user stories and ensure they clearly convey the required functionality to the IT development teams.
• Actively participate in all squad ceremonies, including sprint demos, planning, and retrospectives.
• Provide continuous feedback during sprint demos and lead discussions to ensure effective iterations of product features.
• Maintain open lines of communication with stakeholders to review product progress and outcomes.
• Work closely with stakeholders and Product Managers to contribute to the overarching product vision and strategy with data-backed ideation and iterative solutioning.
• Champion agile methodologies within the squad, promoting best practices and continuous improvement.
• Utilize tools like Agility and Aha! for effective project management and ensure data hygiene to track progress accurately.
SkillBridge Eligibility Requirements
• U.S. Citizen, at least 18 years of age
• Active-duty with 90–180 days remaining before separation
• TAP requirements completed
• Command approval secured or in progress to participate in SkillBridge
Minimum Qualifications
• Agile Product Management training and experience
• Proven experience as a Product Owner (or similar role) in a dynamic agile environment
• Demonstrated initiative and ability to manage multiple priorities
• Proficiency in written and oral communications and ability to produce concise, relevant documents and presentations
• Curious mindset, willing to ask “why” until root causes of use cases are identified
• Must be performing satisfactorily in present position
• Consistently prioritizes safety and security of self, others, and personal data
• Embraces diverse people, thinking, and styles
• Possesses a high school diploma, GED, or high school equivalency
Preferred Qualifications
• Strong understanding of agile practices and principles, with a certification in Agile methodology preferred
• Experience with internal and external facing channels
• Experience with digital.ai (Agility/VersionOne) or Jira
• A background in Aviation
Important Notice Regarding SkillBridge Compensation
Candidates must add to their resume that they understand that, as published in the joint ethics regulations of the Department of Defense and as outlined in Fact Sheet #71, Service members participating in a SkillBridge program are participating in a Capstone training experience at the end of their military career and are NOT eligible for wages or other benefits from industry providers, since the program is supported by the Department of Defense, which will continue to cover the salaries and benefits of participating members.
Pre-Screening Questions
Eligibility Criteria:
1. Are you a U.S. Citizen?
2. Are you currently on active duty with 180 days or fewer remaining before your projected separation or retirement date?
3. Have you completed all Transition Assistance Program (TAP) requirements?
4. Have you received, or do you anticipate receiving, command approval to participate in a DoD SkillBridge program?
Minimum Qualifications:
5. Do you have training or hands-on experience in Agile Product Management?
6. Have you served in a Product Owner role, or a comparable role in which you were responsible for defining requirements, prioritizing a backlog, or guiding a development team in an Agile environment?
7. How many years have you served as a Product Owner?
8. On a scale of 1–10, how would you rate your proficiency in written and oral communication?
9. Do you have any professional experience identifying the root cause of a problem by asking probing questions or conducting structured analysis?
10. Are you currently performing satisfactorily in your present position, with no active performance improvement plans, disciplinary actions, or equivalent military corrective measures?
11. Do you consistently prioritize safety, security, and the protection of sensitive or personal data in your daily work?
12. Do you have experience working within or leading diverse teams, including individuals of different backgrounds, perspectives, and working styles?
13. Do you possess a high school diploma, GED, or high school equivalency credential?
Preferred Qualifications:
14. Do you hold a formal certification in Agile methodology? If yes, please list the certification(s), issuing body, and date obtained on your resume.
15. Do you have experience managing or contributing to both internal-facing (employee/operational) and external-facing (customer/public) digital products or channels?
16. Are you proficient in digital.ai (formerly Agility/VersionOne)? Level: 1 Familiar 2 Proficient 3 Advanced
17. Are you proficient in Jira/Jira Align? Level: 1 Familiar 2 Proficient 3 Advanced
18. Do you have a professional background in aviation, whether through military service (e.g., aviation MOS/rating, airfield operations, logistics support) or civilian experience?
19. Do you have a strong understanding of agile practices and principles, and hold a certification in Agile methodology?
If interested, please send resume to: resume@borelonline.com or reply to this email
Dr. Cynthia D. Borel
Borel Educational Consulting Services
Service to Success, Senior Technical Recruiter
Email: resume@borelonline.com
Schedule a Consultation: https://calendly.com/cdb-educon/initial-consultation management, and other strategies for academic success.
Product Analyst
Your military career built something remarkable. Now let's make sure your next chapter does too. 🎯
If you are an active-duty Service member within your last 90-180 days of service, this one is for you.
📊 Product Analyst: data modeling, KPI development, dashboard design, and cross-functional collaboration
Compensation post-SkillBridge: $80,000–$90,000/year; military pay and benefits continue during internship. (This role is the entry point, not the ceiling)
Position type: On-site | Atlanta, GA
Borel Educational Consulting Services and Service to Success LLC are proud to announce a DoD SkillBridge opportunity with Delta Air Lines, one of the world’s most recognized brands in aviation, located just south of downtown Atlanta, GA.
We are looking for driven, analytically minded Service members ready to transition into the Product Analyst role. This is a hands-on, high-impact role ideal for someone who thrives on data manipulation, statistical modeling, and data storytelling. You’ll develop intuitive dashboards and performance frameworks, dig into the metrics that matter, and present results that guide decision-making at every level of the organization. Your ability to organize complex ideas, communicate clearly, and operate in a fast-paced, collaborative environment will be essential to success.
Summary of Responsibilities (not comprehensive of all tasks):
- Analyze and Model: Leverage structured and unstructured data to model customer and agent interactions, identify friction points, and optimize service workflows.
- Build KPIs and Dashboards: Define success metrics in collaboration with business stakeholders; build automated dashboards that reflect product usage, customer satisfaction, and employee experience outcomes.
- Evaluate Product Impact: Establish closed-loop feedback mechanisms to measure the effectiveness of new features and system changes, including adoption, usability, and downstream service impacts.
- Communicate Findings: Translate complex analytical insights into compelling visual and written narratives for business audiences; recommend interventions or opportunities for enhancement.
- Collaborate Cross-Functionally: Act as a connective tissue between data engineering, product, and operational teams to ensure the accuracy, timeliness, and relevance of insights.
- Continuously Improve: Stay current with evolving tools in data science, cloud infrastructure, and AI/ML; proactively apply new methods to improve efficiency, prediction accuracy, or business alignment.
Minimal Qualifications, Capabilities, and Skills
- U.S. Citizen
- Active-duty with 6–12 months remaining before separation
- TAP requirements completed
- Command approval secured or in progress to participate in Skillbridge
- Program or project management experience in the military
- 2+ years of experience in analysis, business intelligence, data visualization, or other relevant quantitative fields
- Proficiency in working with relational databases (SQL)
- Proficiency in Analytics and Machine Learning techniques (Python, SAS)
- Must be performing satisfactorily in the present position
- Consistently prioritizes safety and security of self, others, and personal data
- Embraces diverse people, thinking, and styles
- Possesses a high school diploma, GED, or high school equivalency
What will give you a competitive edge (preferred qualifications)
- Master’s degree in Data Science, Statistics, Mathematics, Operations Research, Computer Science, or equivalent combination of education and experience
- Experience with AI-enabled products and automation
- Experience with AWS and cloud infrastructure
SkillBridge bridges the gap between your service and a civilian career with real hands-on experience, mentorship, and a high probability of full-time employment upon separation.
Placement subject to command approval & DoD eligibility. All branches welcome.
If you or someone you know fits this profile, complete the following questions. Spots are limited, and approval timelines matter. Don’t wait.
Add to Resume: That you understand that as “published in the joint ethics regulations of the Department of War and as outlined in the Fact Sheet #71, Service members participating in a SkillBridge program are participating in a Capstone training experience at the end of the military career and are NOT eligible for wages or other benefits from industry providers since the program is supported by the Department of War which will continue to cover the salaries and benefits of the participating members."
Tag a transitioning Service member who needs to see this. ⬇️
#SkillBridge #MilitaryTransition #VeteranEmployment #Hiring #MilitaryTalent
Minimum Qualifications
- Are you a U.S. Citizen?
- Are you currently active-duty with 6–12 months remaining before your separation date?
- Have you completed your Transition Assistance Program (TAP) requirements?
- Have you secured — or are you actively pursuing — command approval to participate in SkillBridge?
- Do you have program or project management experience gained during your military service?
- Do you have 2 or more years of experience in analysis, business intelligence, data visualization, or another relevant quantitative field?
- Are you proficient in working with relational databases using SQL?
- Do you have proficiency in Analytics and Machine Learning techniques using Python, SAS, or similar tools?
- Are you currently performing satisfactorily in your present position?
- Do you consistently prioritize the safety and security of yourself, others, and personal data?
- Do you embrace diverse people, ways of thinking, and professional styles?
- Do you possess a high school diploma, GED, or high school equivalency credential?
Preferred Qualifications
- Do you hold a Master's degree in Data Science, Statistics, Mathematics, Operations Research, Computer Science, or an equivalent combination of education and experience?
- Do you have experience working with AI-enabled products and automation?
- Do you have experience with AWS or other cloud infrastructure platforms?
If interested, please send resume to: resume@borelonline.com or reply to this email
Dr. Cynthia D. Borel
Borel Educational Consulting Services
Service to Success, Senior Technical Recruiter
Email: resume@borelonline.com
Schedule a Consultation: https://calendly.com/cdb-educon/initial-consultation
Contact Us
Ready to take the first step? Contact us today to learn more about our services and how we can help you achieve your goals. We look forward to hearing from you!
We're Hiring!
APPLIED ENGINEER – MISSION CRITICAL AI SOLUTIONS
PLOCATION: PALO ALTO, CALIFORNIA
Compensation:
- Base salary: $200,000–$450,000 (depending on experience)
- Bonus + Equity included
About the Company
Our client is a very well-funded, fast-growing AI research and engineering company led by one of the world’s most influential entrepreneurs. The team is elite, hands-on, and designed for maximum impact. Team members have direct exposure to high-level strategy and deep hands-on work, work directly with senior leadership to include the CEO, and are expected to help build the future of AI.
The Role: Applied Engineer
Applied Engineers operate at the intersection of research and deployment, working directly with government and enterprise partners to deliver mission-critical AI solutions. You’ll guide programs from requirements validation through solution design, prototyping, and deployment. Everyone is expected to be hands-on and contribute directly to the mission. This role mirrors the scope and responsibility of a hands-on startup CTO: you’ll operate in small, agile teams delivering high-stakes projects, often in secure or regulated environments.
Key Responsibilities
- Drive the development and enhancement of core products and AI models
- Scope requirements, identify mission pain points, and build LLM-powered software tailored to customer needs
- Benchmark and evaluate models for robustness, reliability, and compliance
- Optimize model performance through tuning and fine-tuning for deployment in secure environments
- Build internal tooling to automate workflows and accelerate delivery
- Refine SDKs and developer documentation for usability and adoption
- Partner closely with customers, engineers, and researchers to deliver end-to-end solutions
Focus Areas
- Passion for solving complex government or enterprise problems with AI
- Ability to ship secure, high-quality code in ambiguous environments
- Adaptability to rapidly shifting priorities in a mission-driven startup setting
- Strong communication and collaboration skills with technical and operational partners
- Commitment to building robust, scalable, and compliant AI-driven systems
Ideal Candidate
- 2+ years of software engineering experience in high-reliability or secure environments
- Active U.S. Top Secret security clearance required
- Proven experience implementing AI/ML products and APIs
- Academic background in Computer Science, Mathematics, Physics, or Data Science
- Proficiency in Python and/or TypeScript for AI/ML implementation
- Familiarity with infrastructure-as-code tools (Pulumi, Terraform)
This is a full-time, onsite position in Palo Alto, CA. Do not submit a cover letter, write “I meet the qualifications” if you meet the qualifications and understand this role is onsite five days per week.
If you're interested in one of our open positions, start by applying here and attaching your resume.
Independent Recruiter
WHAT I DO
I am an independent recruiter specializing in direct outreach to exceptional professionals for high-value positions in defense technology, cybersecurity, AI/ML, and cleared environments. I connect talented individuals with career-defining opportunities at innovative companies, fast-growing startups, and mission-critical organizations.
My mission is to build trust as a reliable advisor and career partner. In an often impersonal job market, I provide transparent guidance, responsive communication, and genuine support throughout every professional's career journey—building relationships that extend beyond individual placements.
HOW I DO IT
Trusted Career Partnership: I thoroughly pre-qualify candidates and ensure they fully understand the opportunities. Whether or not a specific role works out, I maintain relationships and provide honest, transparent guidance you can rely on.
WHY IT MATTERS
For Candidates: I provide access to hidden opportunities, personalized career guidance, and trusted partnership throughout the hiring process. Many roles I recruit for are never posted publicly or are at companies pioneering important innovations.
For Companies: I deliver pre-qualified, genuinely interested candidates who meet specialized requirements—saving time and accessing passive talent that traditional recruiting misses.
For Important Missions: Many positions I fill directly support national security, defense operations, and technological innovation, contributing to outcomes that matter.
Ready to explore opportunities in defense tech, cybersecurity, or AI/ML? Have an Active Top Secret Clearance, willing to work on-site/relocate, and have 5+ years of experience. Let’s connect and start a conversation.
Capability Statement_Borel Educational Consulting Services 20250325 (pdf)
DownloadWelcome to Borel Educational Consulting Services!
Our Commitment to You:
At Borel Educational Consulting Services, we are committed to empowering individuals to pursue educational and career success. As an independent educational consultant, our passion lies in guiding clients toward their personal and professional goals by providing tailored evidence-based solutions, fostering meaningful connections, and promoting lifelong learning. We pledge to uphold the highest ethical standards while maintaining a client-centered approach to ensure transformative and sustainable outcomes.
Integrity
We practice honesty, transparency, and accountability in all our interactions, building trust and credibility with our clients and partners.
Personalization
We believe that each client is unique, and we strive to offer customized guidance that reflects their individual needs, goals, and aspirations.
Diversity and Inclusion
We celebrate and respect the diverse backgrounds, perspectives, and experiences of our clients, partners, and supporters, fostering an inclusive culture that enriches our collective wisdom.
Empathy
We listen with an open heart and mind, cultivating a supportive environment that encourages growth, resilience, and self-awareness.
Empowerment
We provide our clients with the knowledge, skills, and confidence needed to make informed decisions and reach their full potential by inspiring them to take control of their educational and career journeys.
Hello
Meet the Owner
My name is Dr. Cynthia Borel. My doctorate in Adult Education is from Auburn University. I am retired with over 40 years in the military and civil service. I am back in school at Troy University, working on my 3rd Master in Instructional Design. It is a pleasure to return to school to learn as much as possible. The classes have taught me much, but I know there is still much more to learn. The best part about the program is that I learn something new daily. I am in awe of the technology we can use and understand. Building this website is part of my current and emerging trends class project requirements. I have had many firsts this term. I did my first blog and instructional video last week. I also created my first real newsletter the week before that. Before that, I was learning about the different platforms available to communicate, socialize and learn. Now I am here building a website. Looking forward to the challenge.
Have a wonderful day.
Living to Learn.
Cynthia
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