Customer Support

Description

Develop skills in customer support to handle customer inquiries, complaints, and issues effectively.

At the end of this course, participants should be able to:

• Define customer support
• Know the different venues for customer support
• Recognize the challenges of customer support
• Learn different applications
• Know the proper forms of documentation
• Learn to be proactive in customer support

SHRM PDCs: 12
Intended Audience: All

Vendor: BECS

Type: Management Skills