Handling a Difficult Customer

Description

Learn strategies for dealing with difficult customers in a way that resolves issues and maintains customer satisfaction.

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At the end of this workshop, participants should be able to:

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• Cultivate a positive attitude

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• Manage internal and external stress

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• Develop abilities to listen actively and empathize

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• Build rapport with customers in person and over the phone

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• Understand the diverse challenges posed by customers

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• Develop strategies to adapt to challenging circumstances

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SHRM PDCs: 4
Intended Audience: All

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nVendor: BECS
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nType: Management Skills