Customer Service

$299.00

Customer Service
unspsc: 60105307
NIGP: 92418
Purchase Note:

10 in stock

SKU: BECS-WE09 Category: Tag:

Description

Learn techniques for delivering excellent customer service and enhancing customer satisfaction.

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By the end of this course, you should be able to:

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  • State what customer service means in relation to all your customers, both internal and external

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  • Recognize how your attitude affects customer service

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  • Identify your customers’ needs

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  • Use outstanding customer service to generate return business

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  • Build goodwill through in-person customer service

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  • Provide outstanding customer service over the phone

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  • Connect with customers through online tools

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  • Deal with difficult customers

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SHRM PDCs: 12
Intended Audience: All

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nVendor: BECS
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nType: Management Skills

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